• United Kingdom : 7-10 Days
• Rest Of The World : 7-17 Days

Description of Logistics Delay

Worldwide shipping is available, but due to the wide array of prices base on location, international shipping prices are relay via phone or email to guarantee your satisfaction. 

If your order is lost or damaged in transit, we will replace the order free of charge. Simply contact us at support@rosypro.com or sales@rosypro.com

  

 Product return fee details:

After the product has been shipped normally, the customer chooses to refund and needs to bear 20% of the product price
If the product does not meet your requirements after purchase, you can exchange the product/refund, and the customer needs to bear 20% of the price
If the merchant sends the wrong product or does not conform to the product, the merchant bears all costs

Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:

• Quick checkout process
• Easily view your order status and order history
• Receive updates detailing our new releases and special promotions

GENERAL FAQ 

 

 Tax calculations

All prices include taxTaxes charged on shipping rates are included in the shipping price.

When will my order ship?

Orders sold and shipped by RosyPro take 3-5 business days to process. Once your package leaves the warehouse, the shipping time frame begins. Shipping time frame is in business days, Monday-Friday not including weekends or holidays. 

If your order does not arrive in a timely manner or is held up in the carrier's possession, please email us here with your order number - support@rosypro.com or sales@rosypro.com

 

Payment

The mode of payment for online purchases is via Paypal. We shall issue receipts for all payments received by us. Time of payment of the price of the products and services shall be of the essence. The product will be sent out only after full payment has been received.

Why haven’t I gotten an order confirmation email?

There’s two possible reasons why someone wouldn’t receive an order confirmation immediately after checking out. Most commonly it would be a typo when entering your information. Or the Auto-Fill feature you enabled on your device has input an email address you don’t use often or for shopping online. In either case, you can use the website Contact Form to send us your order number and correct email address you would like it to be sent to. Our team will be ready to resend the confirmation for you once we reach your inquiry within our queue!

 

Why have I gotten an order confirmation email but no shipping confirmation yet?

You will receive a tracking link via email as soon as our team creates a shipping label to get your order into transit. During peak seasons such as a new drop date or holiday sale our processing times are increased and can take anywhere from 2 to 14 business days before receiving tracking. You may have an existing tracking link that hasn’t populated with information as well, which is subject to the same processing times during peak seasons in order to see movement.

 

 

My order’s tracking hasn’t moved in a while, what’s going on?

Once an order is in transit, it is logistics’s responsibility to ensure your package gets scanned at each checkpoint. A new checkpoint can take multiple business days to populate in some cases. 

 Simply contact us at support@rosypro.com or sales@rosypro.com

 

Product FAQ:

Do you accept returns for exchanges or refunds?

 

Returns

Our return policy lasts 30 days. If 30 days have gone by since the delivery of your order, unfortunately we can’t offer you a refund or exchange. Please contact us via our contact page if you wish to return an item. We will then respond to you with your closest returns address based on your delivery location. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

* Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Product has signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error
* Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, A refund can take anywhere from 2 to 7 business days 

 

We pride ourselves on making products from the highest quality materials with attention to detail. Returns are accepted within 30 days of purchase for a refund to the original payment method. To be eligible for a return, the product must be unworn, in original condition, with tags intact, and in its original packaging. Valid proof of purchase is required for returns and exchanges, please contact at support@rosypro.com or sales@rosypro.com

Legal name of company：

YEUNG WAH LIMITED

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact via our contact page.

 

Received wrong/missing item(s)

We’re extremely eager to fix these issues as soon as possible! We’ll handle all postage fees involved with the error that took place. Completely fill out our contact form to let us know exactly what went wrong as soon as an error is realized. Providing pictures of the items received, included picklist, and order number right away will vastly speed up the error verification process!