We are confident you will love your products, but sometimes things go wrong. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind.
Refund / Return is accepted for any manufacturing faults or defects. We also accept returns due to transit damage. If the parcel arrives to you to be damaged, please refuse to sign for it.
Please rest assured we provide a one-month refund/return and one-year warranty from the date of purchase for all our products.
Special Notes:
a. Customers must first contact us and let us know the item or items you wish to return, the reason for the return and whether you want a refund or a credit.
b. Merchandise must be unworn, in original condition, tags intact, and in its original packaging
c.Proof of purchase is required
d. We do not offer refund and free repair for damage resulting from:Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
Please contact us via support@rosypro.com/sales@rosypro.com and send some pictures/video on the issue. Please rest assured that we won't let you suffer any loss.
Cancellations
Orders can only be cancelled prior to being shipped. If your order has already been shipped your order cannot be cancelled. Instead you have the option to return your order via the return instructions outlined below.
Returns
Our return policy lasts 30 days. If 30 days have gone by since the delivery of your order, unfortunately we can’t offer you a refund or exchange. Please contact us via our contact page if you wish to return an item. We will then respond to you with your closest returns address based on your delivery location.
Address：
1210 Arlington Business Park Reading
RG7 4TY
United Kingdom
Simply contact us at support@rosypro.com or sales@rosypro.com
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Product has signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We pride ourselves on making products from the highest quality materials with attention to detail. Returns are accepted within 30 days of purchase for a refund to the original payment method. To be eligible for a return, the product must be unworn, in original condition, with tags intact, and in its original packaging. Valid proof of purchase is required for returns and exchanges, Simply contact us at support@rosypro.com or sales@rosypro.com
Address：
1210 Arlington Business Park Reading
RG7 4TY
United Kingdom
Product return fee details:
After the product has been shipped normally, the customer chooses to refund and needs to bear 20% of the product price
If the product does not meet your requirements after purchase, you can exchange the product/refund, and the customer needs to bear 20% of the price
If the merchant sends the wrong product or does not conform to the product, the merchant bears all costs
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact via our contact page.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us via our contact page.
Delivery costs&Regarding weight
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Free shipping in any area
Free shipping for any area weighing more than 0.001lb
All prices include tax, Taxes charged on shipping rates are included in the shipping price.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Payment
The mode of payment for online purchases is via Paypal. We shall issue receipts for all payments received by us. Time of payment of the price of the products and services shall be of the essence. The product will be sent out only after full payment has been received.
Shipping
Please contact us via our contact page if you wish to return an item. We will then respond to you with your closest returns address based on your delivery location.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping a valuable item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Legal name of company：YEUNG WAH LIMITED
Address：
1210 Arlington Business Park Reading
RG7 4TY
United Kingdom